We have negotiated many different types of agreements with different airlines; thus, the rules and restrictions for exchanges and cancellations vary greatly if allowed at all. When allowed, airlines require that we collect a fee for the exchange plus any difference in fare when necessary. Exchange fees start at $50 USD and go as high as $350 USD. Your exchange agent can tell you when you call.
We must insist, however, that you do not book an itinerary for the exchange. Please keep in mind that all exchanges must be on itineraries provided by the same airline that issued the original ticket. In some cases, the airline may restrict or deny exchanges requested with as few as seven days before departure.
Once you are prepared to give our exchange agent the new itinerary, please call us at (+65) 6337 2919. We are open 24/7. To expedite this process, please have your old ticket and/or file number with you as well as the new itinerary you wish to book.
What is an
E-tickets, are offered by many major airlines, and allow you to travel without a paper ticket, eliminating the worry of leaving your tickets behind. Satguru Travel offers e-tickets when they are available.
Bring government issued photo identification (such as a driver’s license or passport) to the airport. E-ticketed passengers must have a printed boarding pass in order to proceed directly through security for check in at the gate. Customers with check-in baggage or E-tickets who do not have printed boarding passes must go to the ticket counter prior to going through security checkpoints.
Why are the fares different from other sites?
Airlines practice the marketing concept known as "yield management,"where they sell as many seats as they can at the highest price they can get. It is impossible to pinpoint the cost of any single seat on any given flight. For example, some seats will be assigned special fares for corporate clients, while other seats will have been sold through a consolidator at a discount. Similarly, some fares may have been bought at a discount with frequent-flier award points or from a last minute Web special. At our site, you will always be quoted the lowest fare available to us at that time.
How do I cancel a reservation?
Most airline tickets issued are non-refundable, and non-transferable. Name changes are not permitted. However, you may be able to exchange your tickets for different dates. Penalty fees apply and not all tickets are changeable. Please call our ticketing department @ +65 63372919.
Please quote me a fare.
As airlines fill flights or change fares, our database immediately reflects those changes. Since the fares change frequently we are unable to quote fares via email. Please call our office @ 63372919.